A. Startup Sequences

The H9000 contains various “Startup Sequences”. By pressing and holding different button combinations while powering up, you can perform the following functions:

A.1. Soft Reset

H9000 - Hold down the SESSIONS and FX CHAINS buttons while turning on the H9000 by pushing the power button. This will clear the current state of the H9000, but will not enable the Wi-Fi Access Point. This does not affect any of your saved sessions or presets, but will clear the currently loaded session and all settings in Setup View, including your network and authentication settings.

H9000R - Hold down the NETWORK button while turning on the H9000R by pushing the power button. This will clear the current state of the H9000, and also enable the Wi-Fi Access Point (as long as a Wi-Fi adapter is plugged into a USB-A port on the H9000). This does not affect any of your saved sessions or presets, but will clear the currently loaded session and all settings in Setup View, including your network and authentication settings.

  • The Wi-Fi access point will appear in your computer’s network settings as “H9000” followed by a string of automatically generated characters, or the custom name you have assigned to your unit.

  • You will be required to enter an automatically generated password to connect to the Wi-Fi Access Point. This will be your H9000’s serial number in the format “9K-XXXXX”.

Warning

Turn off the access point after you are finished using it. Otherwise it may interfere with Emote’s connectivity.

A.2. Recovery Mode

Recovery Mode can be used to install an update from a FAT32-formatted USB flash drive. This mode is useful if a problem occurs when updating the H9000’s firmware.

Note

A FAT32-formatted USB drive with a valid firmware installer must be connected to your H9000 before it is powered on to connect to Emote in recovery mode.

To install an update using a FAT32-formatted USB flash drive:

  • Download the “USB Installer for H9000”, which is available on the Eventide website. If for any reason you need a specific firmware version, please contact support@eventide.com and we will provide you with the correct USB installer.

  • Unzip the zip file.

  • Inside the folder should be 2 files, “usb-updater.sqz” and “usb-updater-info.xml”

  • Copy these 2 files to the top level of a FAT32-formatted USB flash drive.

  • Eject the drive from your computer and connect it to a USB port on the H9000.

  • On the H9000:

    • Hold down the CHECK and X buttons while turning on the H9000 by pushing the power button.

    • Wait for the H9000 to boot into recovery mode.

    • Follow the on-screen instructions.

  • On the H9000R:

    • Power on the H9000R while inserting a paperclip into the pinhole that is located to the right of the front panel NETWORK button. The NETWORK LED will start blinking.

    • If your H9000R is connected directly to your computer or router via ethernet, you will be able to connect to the H9000R RECOVERY device in Emote without any further configuration.

    • If a Wi-Fi adapter is plugged into a USB-A port on the H9000R, it will become visible on your computer’s list of available Wi-Fi networks as a RECOVERY Access Point once the NETWORK LED stops blinking. Once it becomes visible, connect your computer to it.

    • You will be required to enter an automatically generated password to connect to the recovery device. This will be your H9000’s serial number in the format “9K-XXXXX”.

    • When the NETWORK LED stops blinking, your H9000R should be visible in Emote, displayed as the unit’s serial number, followed by the word “recovery.” You can connect to the hardware as usual, however the options presented in Emote, once connected, will be different than usual. You can access:

      • The USB updater (if a valid USB device with updater files was connected at boot)

      • Functions for:

        • Clear Current State

        • USB Data Dump

        • Reinitialize (Factory Reset)

    • Click the ‘USB Update’ button to install the firmware from the USB flash drive.

    • To exit Recovery Mode, simply power cycle the device and it will boot into its normal state. If you’ve performed a firmware update, an option will appear to do this automatically from Emote.

A.3. Factory Reset

Warning

This operation will remove all of your stored sessions, algorithms, and presets.

H9000 - Hold down the SESSIONS, FX CHAINS, and ALGORITHMS buttons while pushing the power button.

H9000R - Push a paperclip into the pinhole while pushing the power button. Connect to the recovery device in Emote and select the “Reinitialize” option.

A.4. USB Dump Data

Insert a FAT32-formatted USB drive into any USB port and follow the instructions to “dump” your H9000’s data to the USB drive.

H9000 - Hold down the SESSIONS button while pushing the power button. Once booted, a message will display on the front panel saying “User data has been dumped to USB memory.”

H9000R - Push a paperclip into the pinhole while pushing the power button. Connect to the recovery device in Emote and select the “Dump Data” option. A USB installer of the most recent firmware version must be present on the USB stick for this to work in recovery mode.

The USB Dump Data feature can also be accomplished using Emote for either type of H9000. In the Devices View, click the Update button, and a button to “Dump Data” will be available. This is useful if you’d like to make a backup of your H9000’s data before updating its firmware.

A.5. USB Self-Test Mode

The USB self-test is a way to test various functions and diagnose potential issues on the H9000.

  • Download and unzip the USB self-test zip file available on the H9000 Installers webpage: https://www.eventideaudio.com/support/product/9106/installers

  • Inside the folder should be 2 files, “usb-self-test.sqz” and “usb-self-test-info.xml.”

  • Copy these 2 files to the top level of a FAT32-formatted USB flash drive. Make sure there are no H9000 USB updater files on the drive.

  • Eject the drive from your computer and connect it to a USB port on the H9000.

  • On the H9000, power on the unit while holding both the CHECK and X keys for at least two seconds and wait for it to boot into self-test mode. You will see a progress bar that indicates the tests are being performed.

  • On the H9000R, power on the unit while pushing a paperclip into the pinhole and wait for it to boot into self-test mode. The NETWORK LED will blink until the tests are complete. The LED will be ON if all the tests passed, or OFF if any failed.

  • Once the tests are completed, turn off the unit and remove the USB drive.

  • A test log document titled “9K-XXXXX-self-test.log” will now be available for you to view on the USB drive.

  • You can submit the test log document to Eventide support by emailing support@eventide.com